Returns & Exchanges

At 402, we want you to be completely satisfied with your home essentials, which is why we offer a 30-day return window for items in their original condition. If your new decor or furniture doesn't perfectly fit your space, our streamlined process makes exchanges and refunds simple and stress-free.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Carefully place the items in their original packaging, ensuring all hardware, instructions, and protective materials are included to prevent damage during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your parcel before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your returned home goods, we will process your refund to your original payment method within 5 to 7 business days.