Frequently Asked Questions
Everything you need to know about bringing 402 into your home.
What is the standard shipping timeframe for furniture items?
Most of our furniture pieces are processed within 3-5 business days. Depending on your location, delivery typically takes between 7 to 14 business days via our specialized white-glove delivery partners.
Do you offer a warranty on 402 home products?
Yes, all 402 products come with a limited one-year warranty that covers manufacturing defects in materials and workmanship under normal household use.
What is your return policy for home decor?
We want you to love your space. If you are not satisfied, you can return unused items in their original packaging within 30 days of delivery for a full refund, minus shipping costs.
Are your materials sustainably sourced?
At 402, we prioritize the planet. We partner with suppliers who utilize FSC-certified wood and recycled textiles to ensure our home goods are as ethical as they are beautiful.
How can I track my order status?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to our logistics portal where you can monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for larger furniture purchases.